Delivery & Returns

Delivery Information

At Narrae, we proudly deliver worldwide. Once your order is processed and shipped, you will receive a confirmation email with a tracking number to follow your package’s journey.

Shipping Rates:

• UAE: 
  • Next Day Delivery is 18 AED, or free for orders over 400 AED; if orders are placed before 4pm UAE time
  • Same Day Delivery is 30 AED, if orders are placed before 12pm UAE time
• Europe (including Switzerland and UK):
  • Standard Delivery is ~15 EUR (55 AED), or free for orders over 100 EUR
  • Delivery takes 7-10 working days but is subject to customs
• US & Canada:
  • Standard Delivery is ~15 USD (55 AED), or free for orders over 100 USD
  • Delivery takes 7-10 working days but is subject to customs
• Australia:
  • Standard Delivery is ~31 AUS (70 AED)
  • Delivery takes 7-10 working days but is subject to customs
• Rest of the World:
  • Standard Delivery is ~32 USD (120 AED)
  • Delivery takes 7-10 working days but is subject to customs

 

    Taxes and Customs

    • Please note that customs duties may apply upon the arrival of your package, depending on your country’s regulations. Narrae cannot be responsible for these charges.
    • Import duties and taxes are included in the price at checkout for the following countries:
    • European Union:
    • France, Spain, Italy, Germany, The Netherlands, Belgium
    • US
    • UK
    • UAE
    • For all other countries, local import duties and taxes may apply once the order arrives in your country. These charges are beyond our control, and Narrae is not responsible for additional fees. We reserve the right not to offer refunds if a customer refuses to pay these fees.
    • We only follow the shipping information based on what you have entered on the checkout page upon placing your order. Narrae is not liable for lost, held, damaged packages, or delivery errors caused by an incorrect shipping address. An order confirmation will be immediately sent to your email address to confirm the purchase, giving you time to review all details before processing.

     

    Returns Policy

    Returns & Refunds

    • If you are not entirely satisfied with your purchase, you may return it within 7 days of receipt. To initiate a return, please email our support team at info@narraetowels.com with your order number in the subject line.
    • Once your return is accepted, we will provide the address for returning the item. Please note that Narrae is not responsible for delivery logistics costs, and shipping fees are non-refundable. After we receive and inspect your return, we will notify you of the approval or rejection of your refund.
    • If approved, the refund will be processed back to your original payment method within 7-15 business days. Please allow additional time for your bank or credit card company to process the refund.
    • Refunds for returns or exchanges will be subject to a 35 AED fee, which will be deducted from the refund amount.

     

    Defective Products

    • If you receive a defective or incorrect item, please report it within 24-48 hours of delivery by emailing info@narraetowels.com. Be sure to include your order number and 2-3 photos of the defective item. If not reported within this time frame, Narrae may be unable to process a replacement or refund.

     

    Exchanges Policy

    Exchanges are not available at this time; only refunds can be processed.

    For any other issues, please contact our support team at info@narraetowels.com.

     

     

    Know an Artist with a Story to Tell?

    At Narrae, we believe in weaving unique stories into every piece. If you or someone you know is an artist with a love for storytelling, we’d love to hear about it! Whether it’s their work, their vision, or the way they bring emotions to life, we’re always looking to collaborate with new voices and talents from around the world.

    If you think there’s a story waiting to be shared, drop us a line with the artist’s details—either their Instagram or website portfolio—and a little about what makes their work special. We’re excited to explore the world through their art, one towel at a time.