Change of heart? Cancel your order

If you are a customer in the European Union, you have 14 days to change your mind and cancel your purchase, no reason needed. This page is how you let us know. You can also use it if you are outside the EU and your towel has not shipped yet.

How your 14 days work

• You have 14 days from the day your towel arrives to tell us you would like to cancel.
• If your order was a bundle or arrived in more than one parcel, the 14 days start from the day the last item reaches you.
• Fill in the short form below within that window. You can send it even before you have posted the towels back to us.

What happens next

• Send the towels back to us within 14 days of letting us know.
• We refund the price you paid, plus the standard delivery you were charged, within 14 days of the towels arriving back with us, or of you showing they are on their way.
• Return postage is covered by you.
• You are welcome to unfold and look at your towel as you would in a shop. If it comes back showing more wear than that, we may reduce your refund to reflect it.

Once you send this, you'll get an automatic email confirming it reached us. We'll then be in touch about sending your towels back and your refund. If the form gives you any trouble, email info@narraetowels.com.