Privacy & Cookies Policy

At Narrae, we care about your privacy as much as we care about the stories our towels carry. This policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over it, when you visit www.narraetowels.com, place an order, or get in touch with us.

By using our website, you agree to this policy. If anything here is unclear, email us at info@narraetowels.com and we will be glad to explain.

1. Who we are (Data Controller)

The business responsible for your personal data is Narrae, at Building A1, IFZA, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. You can reach us at info@narraetowels.com.

For customers in the European Union, Narrae acts as the "data controller" for your personal data under the EU General Data Protection Regulation (GDPR).

2. Information we collect

• Information you give us: name, email address, phone number, shipping and billing address, and payment details. Payment details are handled securely by our payment providers and are not stored by us.
• Information collected automatically: browser type, device information, IP address, and how you move through and interact with our website, including pages visited and time spent.
• Information from cookies and similar tools: see section 8.

3. How we use your information, and our legal basis

For customers in the EU, GDPR requires us to have a lawful basis for each use of your data. Here is how that maps to what we do:

• To process your order — fulfilling orders, taking payment, arranging delivery, and handling returns or cancellations. Legal basis: performance of our contract with you.
• To support you — answering questions and responding to customer service requests. Legal basis: performance of our contract, and our legitimate interest in helping you.
• To improve our website and products — understanding how the site is used so we can make it better. Legal basis: our legitimate interest in improving our service.
• To send marketing — updates, new collections, and offers, where you have asked to hear from us. Legal basis: your consent, which you can withdraw at any time.
• To meet legal and tax obligations — keeping the records we are required to keep. Legal basis: compliance with a legal obligation.

4. Who we share your information with

We do not sell, rent, or trade your personal information. We share it only with trusted partners who help us run Narrae:

• Service providers — payment processors, shipping and delivery partners, our e-commerce platform (Shopify), and analytics providers, who process your data only on our instructions.
• Legal and safety — authorities or advisers where we are required to by law, or to protect our rights.

5. International transfers

Narrae operates from the United Arab Emirates, and some of our service providers are based outside the EU, including in the United States. This means your personal data may be transferred to and processed in countries outside the European Economic Area. Where we do this, we take steps to keep your data protected to the standard GDPR requires, for example through appropriate contractual safeguards with our providers. You can ask us for more detail at info@narraetowels.com.

6. How long we keep your data

We keep your personal data only as long as we need it:

• Order and transaction records are kept for the period required by tax and accounting law, typically up to 7 years.
• Marketing data is kept until you unsubscribe or withdraw your consent.
• Account and support data is kept for as long as your account is active or as needed to support you.

When we no longer need your data, we securely delete or anonymise it.

7. Your rights

You have the right to:

• Access the personal data we hold about you.
• Correct data that is wrong or incomplete.
• Erase your data ("right to be forgotten") where there is no reason for us to keep it.
• Restrict how we use your data in certain situations.
• Portability — receive your data in a portable format, or ask us to transfer it.
• Object to processing based on our legitimate interests, and to direct marketing at any time.
• Withdraw consent at any time where we rely on it, without affecting anything we did before you withdrew it.

To exercise any of these, email info@narraetowels.com. If you are in the EU and you are unhappy with how we handle your data, you also have the right to lodge a complaint with your local data protection supervisory authority.

8. Cookies

We use cookies and similar technologies to help our website work, remember your preferences, understand how the site is used, and, with your permission, support marketing.

• Essential cookies keep the site and checkout working and do not need your consent.
• Analytics and marketing cookies are only used where you have given consent through our cookie banner.

If you are in the EU, you will be asked to accept or manage non-essential cookies when you first visit, and you can change your choice at any time. You can also manage cookies through your browser settings, though disabling essential cookies may stop parts of the site from working.

9. Third-party links

Our website may link to other sites. We are not responsible for the privacy practices or content of those sites, so please read their policies before sharing your information.

10. Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, disclosure, or alteration. No online service can be completely secure, so we cannot guarantee absolute security, but we work to keep your data safe.

11. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. We will post any changes on this page and update the effective date accordingly.

12. Contact us

For any question about this policy or your data, email us at info@narraetowels.com.